At the top of the screen, you’ll see whether your routine is Enabled or Disabled. To see if your routine is enabled in the Alexa app: If your routine is disabled, it won’t run even if you say the correct trigger phrase. In the Alexa app, there is a toggle switch for each routine that allows you to turn routines off without needing to delete them. To unmute your device, slide the switch so that the red background is no longer visible.Īnother reason that your routine might stop working is because it isn’t enabled. If the switch is against a red background, your video and microphone are muted. Look for the mic/camera off switch that is located on the top or side of your device. To toggle the microphone on an Echo Show 15, Echo Show 10, Echo Show 8, and Echo Show 5: Your Alexa device is now listening for your commands. To unmute your device, press the button and the red light should turn off. If this button is lit up red, then your device is muted. Look for a button that looks like a zero with a line through it. 
To toggle the microphone on an Echo, Echo Studio, Echo Dot, Echo Dot with Clock, and Echo Flex: The way that you turn the microphone on and off will differ depending on the type of Echo device that you have. If your device is on mute, you won’t be able to trigger your Alexa routines with your voice. You can stop your device from listening for your commands by using a physical switch to mute it. One common reason that your Alexa routines aren’t working as expected is that you’ve turned off the microphone, either intentionally or unintentionally. If the routine works as expected, then the problem is with triggering your routine. If the routine does not work as expected, then the problem is in the routine itself.
Tap on the Play icon for one of your routines. To test your Alexa routine using the app: A quick and easy way to determine whether the trigger or the routine is the root of the problem is to test it through the Alexa app on your Android or iPhone device. If your Alexa routine isn’t working, there could be an issue with the routine or with the phrase that you use to trigger it. If you’re having problems with your Alexa routines, here are some troubleshooting fixes you can try. 
If your Alexa routines aren’t working, it could be a problem with the routine itself, or with your device settings. Things don’t always work exactly as they should, however.
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